Refund policy

At SheBlooms, your satisfaction is important to us. We carefully inspect every product before dispatch to ensure it reaches you in perfect condition. However, if you receive a damaged or incorrect product, we’re here to help.

Eligibility for Return & Exchange

• A return or exchange request must be raised within 3 days of receiving your order.
• The product must be unused, unwashed, with all original tags and packaging intact.
• An unboxing video recorded from the moment the sealed package is opened is mandatory for all claims related to damaged, defective, missing, or incorrect items. Requests without a clear unboxing video may not be accepted.

Return & Exchange Policy

Returns or exchanges are accepted only under the following circumstances:

• You receive a damaged or defective product.
• You receive the wrong item.
• You receive an item with a manufacturing defect.

After receiving your request, our team will review the details and inspect the evidence provided. If the claim is approved, we will arrange for a replacement of the same product, subject to stock availability.

If the product does not meet our return eligibility criteria after inspection, the return or exchange request may be declined.

Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are received damaged or incorrect:

• Mittens and botties 
• Muslin wipes
•  Nappy
• Opened hygiene products
• Clearance or sale items
• Gift cards (if applicable)

Size-Related Exchanges

Please refer to the size chart before placing your order.

Returns or exchanges due to incorrect size selection by the customer are not accepted.

Refund Policy

• SheBlooms does not offer refunds for returned products.
• Eligible claims will be resolved through a replacement of the same product or another suitable solution at our discretion, subject to product availability.

Reverse Shipping

• If the return is approved due to a damaged, defective, or incorrect product, SheBlooms will guide you through the return process.
• In cases where the customer requests a return that does not qualify under our policy, any reverse shipping charges will be borne by the customer.

How to Request a Return or Exchange

Please contact our support team with the following details:

• Order ID
• Product name
• Clear photos of the product
• Mandatory unboxing video
• Brief description of the issue

Order Cancellation

• Orders cannot be cancelled once they have been packed or shipped.
• If your order has not yet been dispatched, please contact us immediately. We will do our best to accommodate your cancellation request.
• Cancellation requests are subject to order status and approval.

Contact Us

For any return, exchange, or cancellation queries, please contact us:

Email: sheblooms.maternity@gmail.com

Thank you for choosing SheBlooms. We are grateful to be a part of your motherhood journey and remain committed to providing quality products with care, comfort, and trust.